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CONFESSION #0060 — BROKER DRAMA
Saturday, May 10, 2025
My broker announced last week that we're switching to a new CRM system. This is the fourth CRM migration in two years. Four. Each time, he swears this one is "the game-changer that will revolutionize our business." Meanwhile, I've got three years of client notes, follow-up schedules, and transaction histories scattered across four different platforms that don't talk to each other.
The best part? He picked this new system because he met the sales rep at a conference in Vegas. Didn't consult any of us. Didn't do a demo with the team. Just came back with a tan and a three-year contract.
Now I'm spending my Sunday manually exporting contacts while he sends inspirational quotes to the group chat about "embracing change" and "growth mindset." Sir, I just want to find my buyer's anniversary date so I can send them a card. It's in one of these systems. Probably.
Oh, and the training? A single one-hour Zoom call scheduled during our busiest showing time on Saturday. Can't make it? "The recording will be available." It never is.
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Judge Reginald Escrow III
⚖️ Presiding
GUILTY OF SURVIVING SERIAL CRM HOMICIDE WHILE LEADERSHIP GOLFS IN VEGAS
This Court has seen crimes against productivity before, but FOUR CRM MIGRATIONS IN TWO YEARS represents a level of operational violence that would make even the most hardened IT consultant weep into their implementation timeline. The defendant is clearly the victim here, yet somehow also guilty of continuing to participate in this hostage situation they call a brokerage. Judge Escrow III must ask: at what point does "embracing change" become "embracing chaos while a man with a conference lanyard burns your client database to the ground?" The tan. THE TAN. He came back with a TAN and a three-year contract and the audacity to send INSPIRATIONAL QUOTES while you excavate anniversary dates from the digital ruins of Platform Number Two. This Court hereby sentences the broker to manually export every contact himself using only a flip phone and the fading memory of that Vegas sales rep's promises. The defendant is free to go, though Judge Escrow suspects they will not, because they have showing appointments and someone has to remember where the lockbox codes live now.
Premeditated Platform Abandonment
Have a confession? Judge Reginald Escrow III's docket is always open.
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