My broker just announced we're switching to our fourth transaction management system in two years because he "got a great deal" from some company his golf buddy started. We haven't even figured out the last platform yet. Half the office is still submitting paperwork through the old system because no one knows the new login credentials, and when I asked for training, I was told to "watch the YouTube tutorials." Meanwhile, he sends office-wide emails about our "lack of professionalism" when documents get filed wrong. Last week he pulled me aside to ask why my compliance scores were down. I don't know, maybe because I spent six hours trying to upload a single addendum to a website that crashes every time I hit save? But sure, let's switch again in eight months when his cousin launches a competing product. The man hasn't closed a deal himself since 2019 but has very strong opinions about how the rest of us should be running our businesses.