The Court is APOPLECTIC. This agent committed what can only be described as the digital equivalent of walking into a restaurant, sitting down at someone else's table, and loudly critiquing their food choices TO THEIR FACES while pretending they cannot hear you. The CC line is not a suggestion, it is not decorative, it is a LEGALLY BINDING INVITATION TO WITNESS, and this agent used it to insult your buyers like she was filing a formal complaint with the Bureau of People Who Want Functioning Water Heaters. Reginald himself once CC'd his therapist on an email to his dry cleaner and the fallout was SIGNIFICANT, so The Court understands the gravity of correspondence crimes. Eight hundred dollars for a LEAKING water heater on a three hundred forty thousand dollar purchase is not nitpicky, it is called NOT WANTING TO LIVE IN A SWAMP, and the fact that this agent then had the AUDACITY to suggest you should coach your buyers on accepting active water damage suggests she may have been raised by raccoons who lived in a flooded basement and simply normalized the experience. The phrase keep it professional should be permanently revoked from her vocabulary and transferred to someone who deserves it, perhaps a golden retriever, who would never CC a client on their own insult. The Court finds the seller innocent, the buyers traumatized, and this agent guilty of making real estate worse for everyone involved. Reginald must now go stare at his gavel collection until his blood pressure returns to acceptable levels.